Frequently Asked Questions
You can contact us for any reason - like products enquiry, your account related query, for any technical support or even to report a bug on our website!
We love when you talk with us and we are glad to assist you. Usually you will get a response from us within 12 to 24 hours.
General Questions
Yes. Signing up at IconOrbit is absolutely FREE. You can use your email to sign up or use Social Media single click sign up to create a free account with us. Click the Sign Up link at the top right corner of the page and a popup will appear prompting you to register with IconOrbit. (See image 1.0)
Image 1.0
License and Usages
All out artworks are registered under the Creative Commons Licenses. The license information is available on the download page itself. Please read the license carefully before use.
In general, you are free to use the Icons and other graphical elements available for download on IconOrbit.com for any personal, charitable or even commercial works as long as you provide due credit and link back to IconOrbit.com.
No. All the icons and other graphical elements are the intellectual property of IconOrbit.com and its contributors.
- You CAN NOT sell or rent the icons and other graphical elements you download from IconOrbit.com
- You can use the icons and other graphical elements in any of your personal or commercial projects. However you MUST provide due credits and a link back to IconOrbit.
- You CAN NOT make our icons and other graphical elements available for download on your own website or any third party website. If found guilty your account will be deleted with immediate effect and a due legal action will be taken against the entity using our property without our consent. Please visit our terms of use and privacy policy pages for more information.
My Account and Payments
As a free user at IconOrbit your daily download count is 10. However if you want to increase the download count per day then you can easily upgrade your account to IconOrbit Premium. The link to upgrade the account is located in the post login Top Menu Bar (see image 1.1) as well as in the right column of the My Account Dashboard (see image 1.2)
Image 1.1
Image 1.2
It costs only $3 per month to upgrade your account from FREE to IconOrbit Premium. It is a recurring charge and you will be charged $3 per month till the time you choose to cancel and downgrade your membership to Free account.
The payments are processed via Paypal. You can pay via credit card or your Paypal account. Please note that the charges will appear in your statement with the name '[email protected]'
Offcourse! IconOrbit.com is completely secure and trusted website. We use 128 bit SSL certificate so your data is safe with us. We never share user details with a third party. Our payment processor Paypal is the world’s leading and secure online payment platform. We do not store any of your card information with us since all the payments are handled by Paypal.
If you are an IconOrbit Premium customer then you can anytime cancel your premium membership by logging into Paypal. As soon as you successfully cancelled your premium membership your account will be downgraded to a FREE membership account. You will receive an email confirmation of the same.
No. Your account can not be deleted.
Emails and Notifications
You will receive an email about the important notifications like your account creation, Payment details, retrieving passwords, etc. Other than that you may receive occasional emails about Product Updates, Policy Updates, Security patches and in case of changes in the terms of use.
If you have signed up for our newsletter you will receive emails about the product updates and as soon as we make new icons available for download. However if you don’t want to receive the emails from us you can always opt out by clicking the unsubscribe link given at the footer of the email.
You can subscribe to our newsletter by entering you name and email in the subscription form available on the home page. Doing so you will receive regular updates about the website and policies as well as whenever we make new icons and graphical elements available for download.
You can easily unsubscribe by clicking the 'Unsubscribe' link given at the footer in the email that you receive. Alternatively you can also email us with a request to remove you from our emailing list and we will omit you from our list within 24 hours.
Still didnt find suitable icon? We will design it FREE for you!
Unbelievable. But true. Just fill in the Request an Icon form, provide us the details of the icon/ graphic you want and our super talented creative team will design it for you.
